Superpro issues
Results 1 to 12 of 12

Thread: Superpro issues

  1. #1
    Spyderchat Enthusiast
    Join Date
    Sep 2012
    Posts
    38

    Default Superpro issues

    I bought last year the full set of superpro bushes for toyota mr2 mk3.

    However the front bush kit 2782k was wrong. One of the two bushes had smaller outer diameter and after the first 30km just .....see the photos!!!


    https://www.dropbox.com/sh/1wv3z4t23...78ec9S2pa?dl=0

    I have exhanged more than 20 emails with superpro australia and then europe but still nothing.
    Obviously they recongized their faulty part but no refund or anything else.


    Highly not recomended company. :-[

  2. Remove Advertisements
    SpyderChat.com
    Advertisements
     

  3. #2
    Spyderchat Enthusiast dev's Avatar
    Join Date
    Dec 2004
    Location
    Silver Spring MD
    Posts
    22,657

    Default

    I have two questions for you.

    1. How did you remove the old bushing before installing the new one?

    2. How do you know that there is a manufacturing issue with thickness. Did you compare the bushing to the other side?
    KeyTechniques
    You can find our web page by typing "Keytechniques" on top of your browser and clicking the first result.
    Keyhole covers / Bumper plugs / MR-S key-chains / Door sills / Bushing kits and so much more.

  4. #3
    Spyderchat Enthusiast
    Join Date
    Sep 2012
    Posts
    38

    Default

    1.i have no idea how they have been removed but it is a tough exercise. I think that in garage they burned the oem bushes

    2. Yes i bought another set and measured them. Then i realized that faulty part was smaller!!

  5. Remove Advertisements
    SpyderChat.com
    Advertisements
     

  6. #4
    Spyderchat Enthusiast dev's Avatar
    Join Date
    Dec 2004
    Location
    Silver Spring MD
    Posts
    22,657

    Default

    I suppose its a confirmed manufacturing defect.
    It can happen but its probably extremely rare as this is the first of its kind otherwise Superpro bushings are very good quality.
    Its too bad that you were not able to get in contact with them. It could be an Email issue or a US contact issue.

    I would try and contact them directly at the Australian address.

    https://superpro.com.au/contact-us
    KeyTechniques
    You can find our web page by typing "Keytechniques" on top of your browser and clicking the first result.
    Keyhole covers / Bumper plugs / MR-S key-chains / Door sills / Bushing kits and so much more.

  7. #5
    Spyderchat Enthusiast
    Join Date
    Sep 2012
    Posts
    38

    Default

    DEV

    you didn't get it. I have exchanged more than 20emails with the guys in Australia and Europe Superpro.
    I proved via the photos that it is their fault, they accepted that and then disappeared and not answering to my emails!!!!

    As i found out from other guys in facebook this is not the first time. Another guy had the same issue with a toyota corolla
    "Mico Lector wrote:
    I didn't have any issue with my superpro with the MR2 but did had issue when installing one on my AE101 Corolla just like yours.
    I end up pressing .08 thick ss metal with the bussing to keep it from dropping"

  8. #6
    Spyderchat Enthusiast dev's Avatar
    Join Date
    Dec 2004
    Location
    Silver Spring MD
    Posts
    22,657

    Default

    Quote Originally Posted by pskarm View Post
    DEV

    you didn't get it. I have exchanged more than 20emails with the guys in Australia and Europe Superpro.
    I proved via the photos that it is their fault, they accepted that and then disappeared and not answering to my emails!!!!

    As i found out from other guys in facebook this is not the first time. Another guy had the same issue with a toyota corolla
    "Mico Lector wrote:
    I didn't have any issue with my superpro with the MR2 but did had issue when installing one on my AE101 Corolla just like yours.
    I end up pressing .08 thick ss metal with the bussing to keep it from dropping"

    Got it and sorry if I initially missed that part.
    What was the form of compensation they were going to give you. Were they going to refund the bushing or send you a replacement?
    KeyTechniques
    You can find our web page by typing "Keytechniques" on top of your browser and clicking the first result.
    Keyhole covers / Bumper plugs / MR-S key-chains / Door sills / Bushing kits and so much more.

  9. #7
    Spyderchat Enthusiast
    Join Date
    Sep 2012
    Posts
    38

    Default

    I refused replacement as i had already bought a new set to find out what was going wrong.

    Which by the way is ridiculously expensive. Full set for mr2 was around 420euros and only 2 bushes 170euros!!

    I asked either refund or at least a discount for something else.
    Last email received from these guys was 1st of Februar.
    No response after that (2 reminder emails). .

    I have not yet driven the car enough to have a clear opinion about the hushes but installation was very difficult (to uninstall the oem bushes) and lifetime warranty a real joke...

  10. #8
    Spyderchat Enthusiast dev's Avatar
    Join Date
    Dec 2004
    Location
    Silver Spring MD
    Posts
    22,657

    Default

    Quote Originally Posted by pskarm View Post
    I refused replacement as i had already bought a new set to find out what was going wrong.

    Which by the way is ridiculously expensive. Full set for mr2 was around 420euros and only 2 bushes 170euros!!

    I asked either refund or at least a discount for something else.
    Last email received from these guys was 1st of Februar.
    No response after that (2 reminder emails). .

    I have not yet driven the car enough to have a clear opinion about the hushes but installation was very difficult (to uninstall the oem bushes) and lifetime warranty a real joke...

    Sorry to hear and I agree they did you wrong.
    The bushings however are very high quality and are not harsh at all. Removing the bushings is not that bad, there is a technique I found that works great.
    KeyTechniques
    You can find our web page by typing "Keytechniques" on top of your browser and clicking the first result.
    Keyhole covers / Bumper plugs / MR-S key-chains / Door sills / Bushing kits and so much more.

  11. #9
    Spyderchat Enthusiast rcntype's Avatar
    Join Date
    Nov 2006
    Location
    nyc
    Posts
    9,646

    Default

    Quote Originally Posted by pskarm View Post
    DEV

    you didn't get it. I have exchanged more than 20emails with the guys in Australia and Europe Superpro.
    I proved via the photos that it is their fault, they accepted that and then disappeared and not answering to my emails!!!!

    As i found out from other guys in facebook this is not the first time. Another guy had the same issue with a toyota corolla
    "Mico Lector wrote:
    I didn't have any issue with my superpro with the MR2 but did had issue when installing one on my AE101 Corolla just like yours.
    I end up pressing .08 thick ss metal with the bussing to keep it from dropping"
    That sucks that they basically disappeared on you.

    Mico Lector is also on this forum but like everyone else, FB comes first.
    Get your Rcntype spyder themed coffee mugs here: Hidden Content
    as well as other designs on my etsy shop: Hidden Content

  12. #10
    Spyderchat Enthusiast
    Join Date
    Sep 2012
    Posts
    38

    Default

    this is getting better and better

    just read their response

    https://www.facebook.com/pg/SuperPro...=page_internal
    Last edited by pskarm; 03-11-2019 at 02:16 AM.

  13. #11
    Spyderchat Enthusiast
    Join Date
    Jun 2012
    Posts
    20

    Default

    i bought a full set, have yet to install them. Sorry to hear about your issues, hopefully i wont have any.

  14. #12
    Spyderchat Enthusiast dev's Avatar
    Join Date
    Dec 2004
    Location
    Silver Spring MD
    Posts
    22,657

    Default

    Quote Originally Posted by sytran View Post
    i bought a full set, have yet to install them. Sorry to hear about your issues, hopefully i wont have any.
    You shouldn't. There were so many sets sold over the last 12 years or so for this car and this is the first time an issue noted.
    Stuff like this can happen given enough time and number of sets sold.
    KeyTechniques
    You can find our web page by typing "Keytechniques" on top of your browser and clicking the first result.
    Keyhole covers / Bumper plugs / MR-S key-chains / Door sills / Bushing kits and so much more.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •