So as you may have seen, I recently swapped my ruined 1zz for a 2zz. The engine and transmission were supposed to be ultra low mile, guaranteed to work. However, I have had some major problems with what was sold to me.
1: The wrong reverse blockout was shipped with the transmission. When I called to try to get the correct one sent, I was met with a response "I don't believe you". The customer service rep was fairly rude over the phone, and wanted me email a picture of the incorrect peice, which after I sent it, he then still insisted was the correct one. Several phone calls and emails later, he finally realized that I was correct all along. All in all, they wasted tons of my time trying to not have to mail out a replacement piece.
2: The Idle air control valve- this was corroded beyond repair. It caused the engine to idle at 2k rpms. After unsuccessfully trying to clean this myself, I took my car to a very reputable toyota specialty shop, and the most experienced toyota mechanic who worked there agreed that I needed a new IAC (this is a $200 part). This of course happened at the end of august while the engine was still within the warranty period, but yet they refused to honor the warranty (with the amount of coin I dropped on their website, they really should have paid for this). They insisted that it was my fault for not checking/ cleaning the IAC before I installed the engine. (not that it would have made a difference, says the toyota expert!). They never told me that I had to check that before the motor went in the car.
3: Today, the alternator failed, conveniently right outside the warranty period! I am not going to bother trying to call them, because they will tell me "oh well, too bad. you're SOL." I thought this was supposed to be a low mileage engine with 10-40K miles on it!?! Now I have to replace this, and it doesn't help that I am a college student and will have to try this repair in the parking lot!
Don't get me wrong, some of their parts are great. The flywheel I ordered from them is awesome, and the quality is top notch. But just as a buyer beware, If something you buy from them breaks under warranty, don't expect them to fix/ replace it. All in all, I just expected better. I bought from MWR because I wanted to get my car back on the road ASAP when it broke, and they seemed to sell their engines as quality, low mile, reliable engines that are easy to swap in and won't give you problems afterwards, but I might have been better off buying a totaled Celica GTS and removing it's engine.
1: The wrong reverse blockout was shipped with the transmission. When I called to try to get the correct one sent, I was met with a response "I don't believe you". The customer service rep was fairly rude over the phone, and wanted me email a picture of the incorrect peice, which after I sent it, he then still insisted was the correct one. Several phone calls and emails later, he finally realized that I was correct all along. All in all, they wasted tons of my time trying to not have to mail out a replacement piece.
2: The Idle air control valve- this was corroded beyond repair. It caused the engine to idle at 2k rpms. After unsuccessfully trying to clean this myself, I took my car to a very reputable toyota specialty shop, and the most experienced toyota mechanic who worked there agreed that I needed a new IAC (this is a $200 part). This of course happened at the end of august while the engine was still within the warranty period, but yet they refused to honor the warranty (with the amount of coin I dropped on their website, they really should have paid for this). They insisted that it was my fault for not checking/ cleaning the IAC before I installed the engine. (not that it would have made a difference, says the toyota expert!). They never told me that I had to check that before the motor went in the car.
3: Today, the alternator failed, conveniently right outside the warranty period! I am not going to bother trying to call them, because they will tell me "oh well, too bad. you're SOL." I thought this was supposed to be a low mileage engine with 10-40K miles on it!?! Now I have to replace this, and it doesn't help that I am a college student and will have to try this repair in the parking lot!
Don't get me wrong, some of their parts are great. The flywheel I ordered from them is awesome, and the quality is top notch. But just as a buyer beware, If something you buy from them breaks under warranty, don't expect them to fix/ replace it. All in all, I just expected better. I bought from MWR because I wanted to get my car back on the road ASAP when it broke, and they seemed to sell their engines as quality, low mile, reliable engines that are easy to swap in and won't give you problems afterwards, but I might have been better off buying a totaled Celica GTS and removing it's engine.
